Emergency standby generator service
A standby generator earns its money on maybe three days a year, and those are the days it must not fail. If yours did not pick up the load, call — and if hurricane season is coming and you have not run it, call before it matters.
Call any time
Days, the office answers live. After 4:30 p.m., our answering service takes your details.
Callback within 20 minutes
A member of the Jackson team calls you back — the owners personally help monitor the after-hours line.
Clear terms first
After-hours rates apply and are explained on that call, before a technician is dispatched. A card on file is required.
Then the truck rolls
Your technician is scheduled on the callback. (239) 643-0923
Does this need a truck tonight?
We would rather tell you it can wait than sell you an after-hours call-out you did not need. Call either way — the triage itself is free.
Call now
- The power is out and the generator did not start
- It starts, runs for a minute, then shuts down
- The transfer switch is not handing the house over
- It is running but the house is still dark
- A fuel or gas smell anywhere near the unit
This can usually wait for the morning
- The weekly self-test ran but sounded rough
- A warning light with the grid power still on
- It is due a service and the forecast is clear
- You are planning a new unit or sizing a replacement
Request it online and the office will call you back in business hours to book a normal visit — no after-hours rate.
Request serviceWhat the technician does.
- 1 Confirm whether the fault is the engine, the controller, the fuel supply, or the transfer switch
- 2 Check the battery first — it is the single most common reason a standby unit does not start
- 3 Load-test rather than just listening to it idle
- 4 Tell you whether it is a repair or whether the unit is at the end of its life
Florida generators licence , held under owner Paul Jackson. Our own labour carries a one-year warranty.
Agreement holders get priority service.
The Jackson Total Service Agreement is one whole-home plan at $249 a year covering air conditioning, plumbing and electrical, with 10% off parts and labour — and when the queue is long on a storm night, members go to the front of it.
Other emergencies we cover
Put it on the board and we will call you back.
For anything that can wait until business hours, send it here — the Jackson dispatch desk picks it up and books the right licensed technician.
- 24/7 emergency dispatch
- FL Lic. CAC014249 · CFC019073 · EC13002992
- 3727 Enterprise Ave #2, Naples, FL 34104
- Live-answered days; 20-minute callback after hours
Put it on the board
No obligation, no spam. Your request goes straight to our Naples dispatch desk.