Privacy Policy

Jackson Total Service (doing business as Jackson Total Service, "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website and in the course of providing air conditioning, plumbing, electrical, and related home services in Florida, how we use and share it, and the choices and rights you have. By using our website or services, you agree to this Policy.

Information We Collect

• Information you provide: name, phone number, email, service address, and details of your service request when you contact us, request a quote, or book service.
• Communications: the content of calls, texts, chat, and form messages. Phone calls to or from us may be recorded or monitored for quality, training, and scheduling purposes.
• Automatic / technical data: IP address, device and browser type, pages viewed, referring URLs, and similar analytics data collected via cookies and similar technologies.
• Advertising identifiers: data from analytics and advertising pixels (e.g., Google Analytics and Google/Meta advertising tags) used to measure and improve our marketing.

How We Use Your Information

• To respond to inquiries and to schedule, provide, and follow up on services
• To send appointment confirmations, service updates, estimates, invoices, and (with consent) marketing
• To operate, secure, analyze, and improve our website and services
• To comply with legal obligations and enforce our agreements

Text Messaging (SMS) & Mobile Terms

If you opt in to text messages from Jackson Total Service, you consent to receive service-related and, where applicable, promotional messages at the number you provide, which may be sent using an automatic telephone dialing system. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help. We do not sell or share your mobile opt-in or phone number with third parties for their own marketing, and mobile opt-in data is not shared with third parties for marketing purposes.

Cookies, Analytics & Your Choices (GPC)

We use cookies and similar technologies for site functionality, analytics, and advertising. You can control cookies through your browser settings. We honor recognized opt-out preference signals, including the Global Privacy Control (GPC), where required by law. You can opt out of Google Analytics via Google's browser add-on and out of interest-based ads through the Google Ads and Meta ad settings or industry opt-out tools (optout.aboutads.info).

How We Share Information

We do not sell your personal information for money. We may share information with trusted service providers who act on our behalf (scheduling/dispatch, call tracking, communications, hosting, analytics, and advertising partners), and as required by law or to protect our rights. Some sharing for analytics/advertising may be considered a "sale" or "sharing" under certain state laws; you may opt out as described below.

Your Privacy Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, to opt out of targeted advertising or the "sale"/"sharing" of personal information, and to not be discriminated against for exercising these rights. To make a request, contact us using the details below; we will verify your request before responding.

California residents (CCPA/CPRA): you have the rights to know, delete, correct, and opt out of the sale/sharing of personal information and limit use of sensitive personal information. We do not knowingly sell personal information for monetary value. Submit requests via the contact details below.

Your Privacy Choices

California: Do Not Sell or Share My Personal Information

We do not sell your personal information for money. Our website uses analytics and advertising tools (described in the cookies section above). Under California law, this kind of cookie activity can count as "selling" or "sharing" personal information for cross-context behavioral advertising, so we give you a clear way to opt out.

• On this site: choose "Reject non-essential" on the cookie banner. Only necessary cookies will run, and your choice is saved for return visits. To change a saved choice, clear this site's cookies and site data in your browser and the banner will ask again.
• Global Privacy Control (GPC): we honor the GPC browser signal as a valid opt-out. If your browser sends GPC, analytics and advertising storage is denied automatically on this site.
• By phone or email: call (239) 643-0923 or email office@jacksontotal.com and tell us you want to opt out.

California residents may also ask to know, access, delete, or correct their personal information, and to limit the use of sensitive personal information. We will not treat you differently for using these rights. You may use an authorized agent to make a request; we will verify the request before we respond.

Canada

If you live in Canada, you may ask to access or correct the personal information we hold about you, and you may withdraw your consent to analytics and advertising cookies at any time using the same choices listed above. Contact us using the details below and we will respond within the time limits set by applicable law.

Data Retention

We retain personal information for as long as needed to provide services, maintain business and tax records, resolve disputes, and comply with legal obligations, after which we delete or de-identify it.

Children's Privacy (COPPA)

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data.

Changes to This Policy

We may update this Policy from time to time. Changes are effective when posted, and the "Last updated" date above reflects the latest revision.

Contact Us

Questions or privacy requests? Reach Jackson Total Service at (239) 643-0923, office@jacksontotal.com, or 3727 Enterprise Ave #2, Naples, FL 34104 .

This Policy is provided for general information and is not legal advice; we recommend you have it reviewed by your attorney for your specific circumstances.